Those in the helping professions are often confronted with disruptive and aggressive behaviours.  This workshop will provide participants with an awareness and process for safely engaging and defusing these behaviours.  

The following topics will be covered:

Cooperative vs. Uncooperative Behaviours

Responding to Aggression – The Stress Response

Steps to De-escalation

Scenarios for real time practice of the De-escalation model

Time: The workshop can be delivered in varying timelines from two hours to full day.